Return information | artuals

Cancellation, returns, warranty and revocation |

Cancel items from the Shop.

You have the right to cancel your order made through our ”Shop”, which contains standard images up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for return from your home to the webshop are for your own account. These costs are approximately 12,50 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at: We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.

Cancel articles from “Your photo op”.

Products that you buy through Artuals "Your photo on" are made to measure according to the specification you entered. The right of withdrawal therefore does not apply. The sale is final after successful payment.

The delivered items on "Your photo on" do not have the right of return. These items are made in accordance with the consumer's specifications and therefore fall under the exceptions in the right of withdrawal.


We guarantee that our products and services comply with the agreement, the specifications stated in our offer, the reasonable requirements of reliability and usability and the legal provisions and government regulations existing on the date of the conclusion of the purchase agreement. If this is not the case, you can contact us via our contact form or email address, you will receive a response within 48 hours.

Not satisfied with your order or our services? We will send you a new product, or we will return the product and repair it. To do this, follow the steps below:

Take a photo of the product and email it along with your details and we will contact you within 48 hours and solve it.

Please note: the above only applies if a product supplied by us shows defects that have arisen during our production process. The regulation therefore does not apply if, for example, you have supplied files with a resolution that is too low or with too high a compression, if you have made mistakes with uploading and cropping the file or if you do not like a product on closer inspection. have chosen.

Identity of the supplier
Jasondream 9
3561EG Utrecht
TEL +31625460979
Chamber of Commerce 84104082
VAT NL003913972B69

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