FAQs - Frequently Asked Questions
Product
How are the paintings made?
DiBond
Our DiBond paintings are made of luxurious aluminum material, and have a Matt finish† Your photo is printed in fine art in high quality and super sharp on an aluminum sandwich panel. High-quality Océ inks are used for this, which prevents fading and provides a great sharpness and color experience.
Plexiglass
For the plexiglass paintings, 5 mm thick Polycasa plexiglass is used. Our glass paintings are made of the highest quality materials in a modern machine park. This process consists of the following steps:
- The image is first printed in mirror image using Océ inks on the back of an acrylic glass panel from 5 mm.
- Behind this print comes a second print of a white coating that ensures bright colors and depth extra lively come forward.
- This is followed by the final black coating, also known as “blockout”. As a result, the panel is no longer transparent, and this causes extra depth and shine.
Hang up
Finally, on the blockout layer, the luxury suspension system attached, which ensures that the painting can be hung blindly, creating a shadow border between the wall and the panel. This creates a floating effect and a luxurious look.
What materials are used?
For our plexiglass art, 5 mm thick Polycasa plexiglass is used. This together guarantees plexiglass panels of an unprecedented quality.
High-quality aluminum sandwich panels are used for our DiBond art.
High-quality Océ inks are used for all our paintings.
How can the painting be hung?
The painting can be hung very simply, because of the user-friendly hanging system that is supplied. With simple wall plugs and mounting screws or hooks, a painting can be attached to the wall in no time.
Once hung, the reclining hanging system gives the painting a floating effect, creating a shadow border.
If you need further help with hanging, you can always contact our Customer service† Our employees are happy to help you with this.
Do you provide warranty on the products?
All our products have a 2-year warranty on the material and color fastness of the images.
Order and payment
What are the shipping costs?
As a service we offer free shipping for all orders in the Netherlands and Belgium.
In other European countries, a shipping rate of up to €20 per order is charged.
In what ways can I pay?
All our orders go through Mollie's SSL-secured payment service. You can pay with Ideal, Paypal, Credit card, Sofort Banking, Bancontact and Klarna afterwards.
Is there a possibility to pay afterwards?
We offer the option to pay afterwards via Klarna.
Delivery
What are the delivery times?
All our products are immediately put into production after completion of the payment process. After this, a standard delivery time of 5-7 Business Days used, whereby the delivery time depends on the size of the order.
How will my order be delivered?
All our orders are delivered by PostNL.
Do I have to be at home to receive my order?
This is the most convenient, but you can also add a delivery instruction for the delivery person to the order to take the package to the neighbors, or if you have a garden to put the package at the back or in another place.
You will always receive a track and trace code so that you can see exactly when the delivery person will arrive.
Can I track my order?
You will receive an email containing your order number and a track and trace code.
Can I still cancel my order?
You can cancel your order at any time. It may be that the order has already gone into production or has been shipped, in which case you can always return the product.
Returns
Is there a possibility to return?
As a service, we offer the possibility to bring our products to your home on a trial basis, so that you have a reflection period to make a well-considered choice. We use a return period of up to 14 days after receiving the order.
Does it later appear that the product is not quite to your liking or that you have changed your mind for another reason? Then you can simply return your order!
The full purchase amount will be refunded to your account within 5 days after receipt and assessment of the product.
How long after my order can I return it?
A right of withdrawal of 14 days applies to our entire range.
Contact
Where can I contact you?
You can always contact the customer service† Our team is always ready and responds as quickly as possible.
What should I do in case of a complaint?
If you have a complaint of any kind, you can always contact our customer service via Email or Whatsapp.
Can I also contact you for collaborations?
This is certainly possible. For any collaborations, please contact our contact details on the contact page.
